Velox Courier – Terms & Conditions

Effective Date: January 16, 2026

By using Velox Courier’s services or website, you agree to the following Terms & Conditions.

The customer acknowledges that they have read, understood, and accepted these Terms and Conditions in full. Continued use of our services constitutes ongoing acceptance.

1. Services

Velox Courier provides package forwarding, courier, air freight, and sea freight services between the United States and Jamaica. Delivery time estimates are provided for convenience only and are not guaranteed.

2. Customer Responsibilities

Customers are responsible for:

Providing accurate shipping and contact information.
Ensuring that packages do not contain prohibited or restricted items.
Providing proof of purchase or invoice if requested for customs or claims purposes.
Collecting packages promptly once notified that they are available.
Check the Jamaica Customs Agency's website for prohibited or restricted items.

3. Shipping Charges

Shipping charges are based on the actual or billable weight of the shipment and any applicable handling fees, customs fees, or additional service charges. Velox Courier reserves the right to adjust charges if shipment details were incorrectly declared.

4. Delays

Delivery schedules may be affected by airline disruptions, customs inspections, weather conditions, public holidays, warehouse operations, or other events beyond Velox Courier’s control. Velox Courier is not responsible for losses arising from such delays.

5. Claims for Loss or Damage

If a shipment is confirmed lost or damaged while in Velox Courier’s custody, a claim will be submitted within 5 business days for lost packages and 2 business days for damaged packages. All claims are subject to investigation and verification. Customers must provide supporting documentation, including invoices, receipts, and photographs where applicable.

6. Limitation of Liability

Velox Courier’s liability is limited to reimbursement for approved claims in accordance with our claims policy. Velox Courier shall not be liable for any indirect, incidental, special, or consequential losses, including but not limited to loss of profits, loss of sales, business interruption, or loss of business opportunities arising from delays, loss, or damage to shipments.

7. Prohibited Items

Velox Courier may refuse shipments containing illegal, hazardous, dangerous, perishable, counterfeit, or otherwise restricted items. Customers remain responsible for any consequences arising from prohibited shipments.

8. Packaging and Handling

Velox Courier handles all packages with reasonable care; however, we are not responsible for damage caused by improper or insufficient packaging carried out by:

Online vendors or retailers

-Third parties sending packages to our warehouse on a customer’s behalf

-In cases where a customer personally packages and sends an item, the customer assumes responsibility for ensuring proper packaging.

Velox Courier shall not be held liable for damage resulting from inadequate packaging by any party.

9. Unknown or Unidentified Packages

Customers must ensure their assigned customer prefix code is included in the shipping address.

Packages received without a prefix code will be classified as Unknown Packages. These packages may experience delays in identification, processing, and customs clearance. Velox Courier is not responsible for delays associated with unidentified shipments.

10. Payment Terms
All charges must be settled in accordance with the following payment methods:

Prepayment
Cash on Delivery (where applicable)
Bank transfers (Scotia Bank)

Customers are responsible for all applicable bank charges, processing fees, and transaction costs.

11. Insurance
Velox Courier does not provide insurance coverage for shipments. Customers ship at their own risk.

12. Storage Policy
Packages held at the pickup location for more than seven (7) days will incur a daily storage fee of JMD $150.
Packages not collected within thirty (30) days may be auctioned or disposed of to recover storage and administrative costs, without further notice.

13. Rewards and Promotional Credits
Any rewards points, promotional credits, or discounts issued by Velox Courier have no cash value and may be modified or discontinued at any time.

14. Website Accounts

Customers are responsible for maintaining the confidentiality of their account credentials and for all activity occurring under their account.

15. Changes to These Terms

Velox Courier may update these Terms & Conditions at any time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

**********************************************************
These Terms and Conditions constitute the entire agreement between Velox Courier and the customer and supersede all prior agreements or understandings.

By using our services, the customer acknowledges and agrees to these Terms and Conditions.